Cowboys Cares Guarantee

PURCHASE PROTECTION

We guarantee that your firewood will be well seasoned and ready to burn, as well as match the species, cut, and quantity of wood that you ordered. In the unlikely event of a discrepancy, we will happily come out and replace your order.

STACK INSURANCE

We guarantee that your wood will be stacked where you want it. Up the stairs? In the back of your property? No problem. If you come home to see your stack isn’t where you want it, we will come and move it to the correct place. If your stack falls over or isn’t stable after delivery, we will come restack for you free of charge.

SAFE DELIVERY

All of our drivers have passed background checks, been comprehensively trained, and are fully insured. You do not have to be home when we arrive, allowing for contactless delivery.

QUALITY CUSTOMER SERVICE

We have a dedicated, local customer service team available from Monday to Friday during regular business hours to help you from pre- to post delivery.  You can always give us a call or send us an email and we will be there to assist you.